jai9's Privacy Policy

1 What Information We Collect

The following types of information may be collected when you register, log in, and use services on the jai9 platform:

• Identity Information: Full name, date of birth, national ID number or passport number (for KYC verification).
• Contact Information: Email address, mobile number.
• Financial Information: bKash, Nagad, Rocket account numbers or bank account details required for processing transactions. Full bank card details are not stored on our servers.
• Technical Information: IP address, browser type, device information, cookies, and session logs.
• Usage Information: Time spent on the site, pages visited, search queries, and game history.
• Communication History: Messages sent to customer support and live chat records.

2 How We Collect Information

We collect information in several ways, including:

• Information you directly provide when filling out the account registration form.
• Financial information automatically collected during deposit and withdrawal transactions.
• Information about site usage patterns and preferences collected through cookies and similar tracking technologies.
• Information provided when you contact our customer support team.
• Information received from legitimate third-party sources for fraud prevention and security verification purposes.

3 Purpose of Using Information

jai9 uses the collected information for the following purposes:

• To create, verify, and manage accounts.
• To process deposit and withdrawal transactions.
• To prevent fraud, money laundering, and unauthorized access.
• To improve platform services and develop new features.
• To send necessary notifications related to responsible gaming.
• To comply with applicable laws and regulations.
• To provide customer support and resolve complaints.
• To identify site errors and make technical improvements.

4 Data Disclosure & Third Parties

jai9 does not sell your personal information commercially. However, information may be shared in certain situations for service operations:

• Payment Processors: The minimum information required to complete transactions via bKash, Nagad, Rocket, and bank transfers.
• Technology Providers: With partners bound by strict confidentiality agreements for server hosting, security monitoring, and analytics services.
• Legal Obligations: When required to comply with a legal order from a competent court or regulatory authority.
• Fraud Prevention: To assist in investigating fraudulent or criminal activity.

Only the minimum necessary information is shared with third parties for the applicable purpose. All partners are contractually bound to uphold data protection standards.

5 Data Protection Measures

jai9 follows several technical and organizational measures to ensure the security of your information:

• SSL/TLS Encryption: Data transfers are encrypted across all pages of the site.
• Secure Servers: Information is stored in secure data centers with controlled unauthorized access.
• Access Controls: Staff can only access the information necessary for their responsibilities.
• Password Hashing: Passwords are never stored directly — only encrypted hashes are kept.
• Regular Security Audits: Regular reviews are carried out to identify and fix system vulnerabilities.
• Suspicious Activity Monitoring: Unusual logins or transactions are detected and automatic alerts are sent.

Even so, no one can guarantee complete security when transmitting information over the internet. You are therefore encouraged to stay vigilant and use strong passwords.

6 Cookies & Tracking Technologies

Cookies and similar technologies are used on the jai9 website. Cookies are small text files stored on your device.

• Essential Cookies: Required to maintain login sessions and verify security. These cannot be disabled.
• Performance Cookies: Help us understand which pages of the site are used most, which assists in service improvement.
• Preference Cookies: Used to remember language and display settings.

You can control or delete non-essential cookies from your browser settings. However, this may limit some functionality of the site.

7 Data Retention Period

jai9 does not retain your information longer than necessary. Retention periods are determined based on the following considerations:

• All account information is retained while the account remains active.
• After an account is closed, financial transaction records are kept for a defined period as required by applicable legal obligations.
• Relevant information may be retained until any investigation or dispute is fully resolved.
• Security logs are kept for a limited period and are automatically deleted.

After fulfilling legal obligations, unnecessary information is securely deleted or anonymised.

8 Your Data Rights

As a user of the jai9 platform, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of incomplete or inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (outside of legal obligations).
• Right to Restrict Processing: A request to temporarily suspend the processing of your information in certain situations.
• Portability: A request to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to certain types of information processing.

To exercise these rights, email us at [email protected]. Your request will be processed as quickly as possible after your identity has been verified.

9 Protection of Minors' Information

jai9 is a 21+ platform and we do not collect data from minors. If any user is suspected to be under 21, that account will be sent through a verification process and closed if not confirmed. jai9 is not responsible if information provided during registration is false, and the account may be permanently suspended.

10 Disclaimer Regarding External Links

Any links to third-party websites on the jai9 platform are outside of jai9's control. Those sites have their own privacy policies and we are not responsible for their data collection practices. You are advised to read their privacy policy before visiting any external site.

11 Policy Changes & Updates

jai9 periodically reviews this Privacy Policy and updates it as needed. Changes are published on this page. For significant changes, a notification may be sent to your registered email. If you continue to use the site after changes are made, you are considered to have agreed to the updated policy. You are therefore advised to revisit this page from time to time.

12 International Data Transfers

In some cases, information may be stored or processed outside Bangladesh for service operations. In such cases, jai9 ensures that adequate data protection standards are maintained and that the transfer is carried out in compliance with applicable regulations.